Volunteer at CPPAC
Ushers are responsible for assisting CPPAC staff with patron safety and security by helping to direct patrons to their seats, monitoring the theatre for issues or emergencies, and supervising the lobby doors. Ushers must be able to provide excellent customer service, remain calm and act quickly in the event of an issue or emergency, and stand for about an hour. Ushers are located in three sections of the theatre: at the base of reserved seating, several aisles up in reserved seating, and on either side of Orchestra VIP seating (if applicable). Some ushers may be asked to hand out programs to patrons, if needed.
Ticket takers are responsible for greeting patrons and allowing them into the theatre after verifying their tickets. They must be able to provide excellent customer service and stand for about thirty minutes. They are located at either entrance to the theatre.
Concessions volunteers are responsible for serving food and beverage refreshments to patrons in a typically fast-paced environment. They must be able to provide excellent customer service, work quickly and accurately, handle cash sales, and closely follow CPPAC policies and procedures. In addition, they must have solid communication and organizational skills, and a working knowledge of basic mixed drinks. They are located in the Concessions area and are open an hour prior to performance time, as well as during intermission (if applicable).
Box Office Will Call
Will Call volunteers are responsible for assisting CPPAC staff with handing out will call tickets—tickets which have already been paid for. They should be able to provide excellent customer service and follow CPPAC policies and procedures for ticket retrieval. They spend the duration of their shift in the Box Office with a staff member.
Merchandise volunteers are only needed occasionally, and are responsible for assisting CPPAC staff with the sales of artist merchandise. They should be able to handle cash sales and provide excellent customer service. Their shifts will include pre- and post-show times as well as intermission, if applicable. They spend the duration of their typically fast-paced shift with a staff member.
Office reception volunteers are the only volunteers at CPPAC who have non-performance shifts. They assist CPPAC staff with answering the main office phone and directing calls, greeting visitors, and light non-computer-related clerical work as needed. They should be able to provide excellent customer service and sit for several hours. An office reception volunteer shift is typically one single day per week, every week, from 10am-2pm (though this can be adjusted within office hours). Due to the consistent nature of this position, shifts are limited in availability.
Is there a minimum age to volunteer?
Concession volunteers must be at least 18 year of age. Most of our office or theater tasks have no minimum age. Each applicant must successfully pass an interview.
What should I wear?
When working, team volunteers wear a white shirt or blouse with black slacks or skirt and comfortable, dark, closed toe shoes. A vest is provided to complete the "look".
How much time must I give?
There is no minimum (or maximum) number of hours you must work.
What about earning service hours for school?
Volunteer hours may apply to service learning project hours for school credit or the Bright Futures program. Before starting a program, students should discuss volunteering with their counselors.
How do I become a volunteer?
The first step is to download and complete our application. There is a separate application for student volunteers. After you've completed the application, call our volunteer coordinator to arrange an interview and tour of the facility. We provide more formal training opportunities several times throughout the year.
Who can I contact for other questions?
Call the Center at 727-587-6751.